Terms & Conditions

TERMS & CONDITIONS

Welcome to ZYNORVA.

These Terms & Conditions govern your use of the ZYNORVA website and your purchase of products through our online store.

By accessing or using our website, you agree to comply with these Terms & Conditions. If you do not agree with these terms, please do not use the website.

ABOUT ZYNORVA

ZYNORVA is an online retail store offering skincare, beauty essentials, personal care, home organization, and everyday lifestyle products.

For customer support and general enquiries, please contact:

support@zynorva.uk

USE OF OUR WEBSITE

You agree to use the ZYNORVA website only for lawful purposes.

You must not use the website in a way that could damage, disable, overburden, or interfere with the operation of the website or the experience of other users.

PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other product information are presented accurately.

Product colours and appearance may vary slightly depending on your device, screen settings, lighting, or the product itself.

Product availability may change without notice.

PRICES

Product prices are displayed on the relevant product pages and during checkout.

Prices may change from time to time.

The price applicable to your order is the price displayed during the applicable checkout process, subject to any applicable errors or adjustments permitted by law.

ORDERS

Submitting an order through our website constitutes a request to purchase the selected products.

After an order is placed, you should receive an order confirmation.

We reserve the right to review or decline an order where there is a legitimate reason, including product availability, pricing errors, suspected fraudulent activity, or other circumstances affecting the order.

PAYMENT

Payment must be completed using one of the payment methods made available during checkout.

Customers should not send payment card information or other sensitive payment information to ZYNORVA by email.

SHIPPING AND DELIVERY

Orders are processed and fulfilled according to the applicable product availability, destination, and shipping option.

Estimated delivery information is provided during checkout where available.

Delivery times may be affected by circumstances outside our control, including carrier delays, customs processing, weather, and peak periods.

Please review our Shipping Policy for further information.

RETURNS AND REFUNDS

Eligible purchases may be returned within the 30-day return period described in our Returns & Refund Policy.

Customers should contact ZYNORVA Customer Support before sending an item back.

Please review our Returns & Refund Policy for information about eligibility, return requests, damaged or incorrect products, and refunds.

FULFILLMENT

ZYNORVA may work with third-party fulfillment and shipping partners to process and deliver customer orders.

These partners may assist with order processing, product fulfillment, packaging, shipping, and tracking.

CUSTOMER RESPONSIBILITY

Customers are responsible for providing accurate information during checkout, including their name, delivery address, email address, and other information required to process the order.

ZYNORVA is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.

INTELLECTUAL PROPERTY

Unless otherwise stated, content appearing on the ZYNORVA website, including brand elements, text, graphics, images, logos, and other original materials, may be protected by applicable intellectual property laws.

You may not reproduce, copy, distribute, modify, or commercially exploit website content without appropriate permission.

THIRD-PARTY SERVICES

Our website may rely on third-party services and platforms to support functions such as payments, ecommerce operations, analytics, advertising, fulfillment, shipping, and other services.

Third-party services may have their own terms and privacy policies.

WEBSITE AVAILABILITY

We aim to keep the ZYNORVA website available and functioning properly.

However, we cannot guarantee that the website will always be available, uninterrupted, or free from technical errors.

We may update, modify, suspend, or discontinue parts of the website when necessary.

LIMITATION OF LIABILITY

Nothing in these Terms & Conditions excludes or limits any liability or consumer rights that cannot legally be excluded or limited under applicable law.

To the extent permitted by applicable law, ZYNORVA will not be responsible for losses resulting from circumstances outside our reasonable control.

CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time.

When changes are made, the updated version will be published on this page.

Your continued use of the website after changes are published constitutes acceptance of the updated terms, to the extent permitted by applicable law.

PRIVACY

Our handling of personal information is described in our Privacy Policy.

Please review our Privacy Policy to understand how information may be collected, used, and protected when you use our website.

If you have questions about these Terms & Conditions, please contact:

Email: support@zynorva.uk

Customer Support Hours:
Monday to Friday
9:00 AM – 5:00 PM

We aim to respond to customer enquiries within 24–48 business hours.

ZYNORVA
Simple. Clean. Beautiful Living.