Returns & Refund Policy
At ZYNORVA, we want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, you may be eligible to return your item within 30 days of delivery.
Return Period
You may request a return within 30 days of receiving your order.
To start a return, please contact our Customer Support team at:
Please contact us before sending any product back. We will provide you with the appropriate return instructions.
Return Eligibility
To be eligible for a return, items should generally:
- Be returned within 30 days of delivery.
- Be unused and in their original condition.
- Be returned with the original packaging where applicable.
- Include the relevant order information so that we can identify the purchase.
Certain products may not be eligible for return where their nature, condition, or applicable requirements prevent resale.
If you are unsure whether your item is eligible for return, please contact us before sending it back.
How to Request a Return
To request a return:
- Contact us at support@zynorva.uk within 30 days of receiving your order.
- Include your order number and the reason for your return.
- Wait for our Customer Support team to provide return instructions.
- Follow the instructions provided by our team.
- Once your return is received, we will review the returned item.
Please do not send a return to the sender's address on your package unless our Customer Support team specifically instructs you to do so.
Refunds
Once your returned item has been received and reviewed, we will let you know whether your return has been approved.
If your return is approved, your eligible refund will be processed to the original payment method used for the purchase.
Please allow the relevant processing time for the refund to appear in your account. The time required for the funds to appear may also depend on your bank or payment provider.
Damaged or Incorrect Items
If you receive an item that appears to be damaged, defective, or different from what you ordered, please contact us as soon as possible at:
Please include your order number and, where possible, photographs showing the issue. This will help us review the matter and determine the appropriate resolution.
Exchanges
If you would like to exchange an item, please contact us at support@zynorva.uk before returning the product.
Exchange availability may depend on the product and stock availability.
Return Shipping
Return shipping arrangements may vary depending on the reason for the return.
Our Customer Support team will provide the applicable instructions when your return request is reviewed.
Order Cancellation
If you need to cancel an order, please contact us as soon as possible at:
We cannot guarantee that an order can be cancelled once it has been processed or shipped.
Contact Us
If you have any questions about returns, refunds, or your order, please contact our Customer Support team:
Email: support@zynorva.uk
We will be happy to assist you.
ZYNORVA
Healthy Skin. Confident You.